Timely Send Refund Policy

Last updated: July 21, 2026

Thank you for choosing Timely Send.

Our service combines digital scheduling with personalized physical greeting cards. Because cards are purchased, prepared, and mailed specifically for your selected recipients and dates, our refund policy differs from that of a traditional retail store.

Date Packages

All Date Packages are a one-time purchase and are non-refundable once they have been activated and used to schedule one or more cards.

If you accidentally purchase the wrong package or experience an issue with your order, please contact us as soon as possible. We'll do our best to help.

Scheduled Greeting Cards

Once a greeting card has been prepared for mailing or has entered the mailing process, it cannot be canceled or refunded.

Damaged or Incorrect Orders

If a card arrives damaged, contains an error caused by Timely Send, or you receive the wrong item, please contact us within 7 days of delivery. We'll review the issue and, when appropriate, replace the card at no additional cost.

Incorrect Addresses

Please ensure recipient addresses are accurate before scheduling a card.

Timely Send is not responsible for delivery issues resulting from:

• Incorrect or incomplete addresses
• Recipients moving without mail forwarding
• USPS delays or other carrier-related issues outside our control

If a problem occurs, contact us and we'll do everything we reasonably can to help.

Questions

If you have any questions about your order or believe there's been an issue, please contact us at mark@timelysend.com. We're committed to providing a great experience and will always work with you to find a fair solution.