Timely Send Order Changes & Cancellations

Last updated: July 21, 2026

Timely Send Date Packages are a one-time purchase and do not renew automatically.

Updating Scheduled Cards

You may update recipient information, mailing addresses, personal messages, or event dates at any time before a card enters production or the mailing process.

Once a card has been prepared for mailing, it can no longer be changed or canceled.

Canceling an Order

If you need to cancel a recent purchase, please contact us as soon as possible at mark@timelysend.com.

If your Date Package has not yet been activated or used, we may be able to cancel and refund your order. Once a package has been activated or cards have been scheduled, our standard Refund Policy applies.

Questions

If you have any questions or need assistance with your order, please contact us at:

mark@timelysend.com